Minat Beli Ulang Berdasarkan Customer Experience dan Customer Satisfaction
نویسندگان
چکیده
منابع مشابه
Quality From Customer Needs to Customer Satisfaction
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Abstract The telecom market competition is more and more fierce today. It is very important to implement scientific and effective customer satisfaction evaluation for telecom enterprises to make management strategies and tactics. This thesis based on customer experience chain and by applying Analytic Hierarchy Process, set up the comprehensive evaluation model of customer satisfaction. Taking o...
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ژورنال
عنوان ژورنال: BUDGETING : Journal of Business, Management and Accounting
سال: 2020
ISSN: 2715-2480,2715-1913
DOI: 10.31539/budgeting.v2i1.1759